Frequently Asked Questions
Everything you need to know about your Promix Nutrition® shopping experience.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start your request and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Shop Pay' for interest-free installments on eligible orders.
Are your garments sustainably made?
Yes, Promix Nutrition® is committed to ethical manufacturing. We use organic cotton and recycled polyester in over 80% of our collections to ensure high quality with a lower environmental impact.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is sent immediately to our fulfillment center. You have a 30-minute window to contact customer support for cancellations or address changes before the order is processed.